Niceshops GmbH is an internationally active Austrian e-commerce company with headquarters in Saaz, Styria, and additional locations in Graz, Vienna and Ulm. The company operates around 40 different shop portals - a total of 341 international online shops.
With over 500 employees within the organization and practicing a mixture of methods to reinforce self-organization – their influences are:
But how is the organization able to bring transparency and structure with various teams spread out in different headquarters? We spoke to the Niceshops team for a quick chat on how Holaspirit has been of great help for the organization and teams.
“The organization faced troubles to visualize their flexible and adaptive organization appropriately using classic organigrams. Especially, finding a way to describe in a clear way if colleagues worked in different departments was a tough one.
Another key challenge was to be very transparent in who does what in the organization facing tremendous growth in people over the last couple of years - from 50 to 500.”
We asked the team what were some trends in their industry that drove the organization to use Holaspirit, they added: “The main trend we would refer to is the need to be very adaptive in terms of evolution of our organization pressured by the VUCA-world surrounding us. Being able to constantly adapt the organization based on changes in our market.”
🔥 Article pick: The Influence of Company Culture On Employee Engagement
When asked about what features from Holaspirit helped to the success of solving old issues to their teams/organization, they replied: “We started quite experimental on a very basic level. Thus, being able to create roles and circles and describe them quite specifically was already a big leap forward to us."
"The Holaspirit framework of roles and circles helped us to stay focussed and describe the purpose & accountabilities of each of our roles and circles. The level of transparency we have now is tremendous. Every colleague in the organization has access to all actual roles & circles at any given time.”
“We are intensively using roles, circles, domains for organizational development purposes. Circle Leads are prototyping new roles or circles and then ‘activating’ them, which means they get communicated in a specific meeting.
Other than that we started using the quite new ‘OKR’ feature in the first iteration. It helps the circles a lot in making their upcoming goals transparent and also measurable.”
🔥 Article pick: How to Implement OKRs Into Your Organization and How to Use Them
“One quite outstanding feature is actually not a feature - it’s the amazing customer support. Both, response times and quality of responses are outstanding. In this regard, I also like that feature requests are taken seriously and seemingly a product team is actually quite carefully considering building new features into the product.
Apart from that, I like the visualization of the chart being able to zoom in and out. In general, navigation is quite easy and at least the basic features are quite accessible and easy to use.”
Niceshops has taken an overall of four weeks of transformation with Holaspirit. They believe in going all-in for the win: “We opted to go all-in straight from scratch. No long-term transformation plan. This works because niceshops have a strong bias to commit on experiments. Thus, the initial iteration of the implementation only took around 4 weeks or so.”
“Use your current organization charts and just “draw” them differently in the first place. Visualizing the organization in circles already creates a different feeling. And then, iteratively use more and more features depending on the methodology you are using. The cool thing about Holaspirit is its flexibility at the end.”